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About: http://data.yelp.com/Review/id/IbR2bJEO5RO8ADxKC0bk8g Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2018-02-26 00:00:00 (xsd:dateTime)
itemReviewed	Peoria Artisan Brewery
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	I just received quite possibly the worst customer service I've ever received in my time going to restaurants. 1. It was a busy Saturday evening and we were told there would be a 30 minute wait which we were fine with-at no time did the service offer us a to look at a menu to review or something to drink while we waited-we literally stood near the entryway for 45 minutes with zero hospitality whatsoever. 2. There was a group before us that had an infant with them and it was a chilly evening though it's Phoenix no one offered them a warm spot inside to wait with their baby. 3. There's a fully functional patio with three propane heaters on it none of them were functioning and there was plenty of wasted seating out there. I couldn't understand this because people were actually offering to sit out there and they were being turned down and told that the heaters were not turned on. My guess is 4 to5 families turned and left when they were told about the wait time. 4. A group arrived after we had already been waiting about 30 minutes and started asking us questions about the wait time. The host came up and told them that it would be an additional 30 to 40 minutes wait time-when the woman with the group asked "is there a list" he claimed that he had a very good memory and didn't need to start a list with an arrogant tone. 5. The same group was offered menus and drinks while they waited and temporarily seated at a pub height table that we assumed it was ours just after he told us he was going to clean it off for us. 6. The group accepted and when we asked him what was happening he told us that table was now going to be awaiting area-at that point members of the group he seated at the table he previously offered to us actually stood up and offered to give us the seating which created a very awkward situation among the guests in the establishment. 7. At this point my patience had run out and I asked the host what his plan was to get everyone seated he told us everyone would just have to wait-I looked at my group and we all decided to leave-he then asked us are you leaving? I said yes it doesn't appear that you want to seat us. His exact quote to me was, "Oh you can stay if you want to." What a horrible thing to say To people that are trying to come into your restaurant. 8. We chose your establishment over all others in the area. You should want us to stay. If I were the owner I would get busy with some serious customer service training because I can tell you My Wife and I are not going to come back and When people ask us about our experience we will just have to b. 9. By the time we left we wasted almost 45 minutes of our evening standing in a business that was not equipped to serve the Peoria community. 10. Is the beer and food good? Couldn't tell you. This was our first and last visit. 11. Our friends we were with recommended this place and I feel bad that everything blew in their face. Let's see if the owner cares enough to do something nice for them so maybe at least they will go back. Update... Let me go ahead and conclude by saying the owner still has a few things to learn-he and his staff accuse me of being aggressive and threatening? Seriously? I'm standing there with a minister and his wife that were excited for us to try the establishment so how does this make sense? We were all very polite when we left? Sounds to me like the Artisan employee is deflecting blame here. If the customer is always right (as you stated) the situation would never of happened. Your employee gave away our table to another group after we were standing in your entry way for 40 minutes. I'm pretty sure you would've been a little bit irritated If the same thing happened to you.
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