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  • I've been coming to this location for many many years, ever since I moved to Las Vegas twenty years ago. I'm basing this review on my last experience and only because I've had good experiences in the past I'm giving them a three otherwise it would be a two :/ It was Valentines Day (I know, I know.. they are SUPER busy) but I had just been discharged from the hospital and we needed some REAL food so my friend ordered three meals to go from their website so we could just go and pick it up (the wait was about an hour and 40 minutes). We arrive right on time and of course the parking lot is crazy busy and all the to go spaces are filled. We park in another area and you can see the runner going from car to car getting names and bringing out the bags of orders. I volunteer to go inside to try to get our order from the actual to go area only to find a big line. After waiting for like 10 mins and the line not moving and no one telling us anything, I finally see an employee walk by and ask them what am I supposed to do because I havent see anyone even at the counter. While talking to him an employee finally comes to the counter so he says talk to him. He explains that they are busy and whats the name my order is under so I tell him. And he just stood there. Doesn't check anything. I'm like, ok? Then he says there is someone coming by getting names. So at that point I go back to the line and this person "taking names" finally shows their face and I give them the name BUT I tell her that we (our party) is now in the to go parking spot (they texted me) and we will be waiting outside. To which she acknowledged and wrote that DOWN next to our name. So, I go outside and wait in the car in the to go parking lot. And wait. And wait. The runner girl NEVER came to check on us. So we call the number on the to go parking sign (it's been over 30 mins since our order should have been ready) and the person on the phone yells if our order is ready and someone replied to "Yeah it is". UM?? What the heck? They finally bring it out and we bring the food home. You can tell it's been sitting around. The alfredo has congealed, the cheese is rubbery and the bread sticks were HARD. NOT cool Olive Garden.We made numerous attempts to get our order and they failed miserably on their execution to bring it to us when it was DONE. And to make matters worse, we ordered TWO "Tour of Italy" meals. We got one that was correct, the other was just an order of chicken parmesan. BUT we were charged the full amount for a second Tour of Italy which is way more expensive. And my eggplant parmesan meal which I had their marinara spaghetti side replaced with alfredo fettuccine had the tiniest bit of alfredo sauce (alfredo= EXTRA charge). It was like they only sauced half of it and said forget it, but my boyfriends pasta was completely covered in alfredo. Not a pleasant experience, poor execution and charged/over charged for items not received and not enough of sauce that we paid extra for. I really hope this isnt a trend.
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