I had the absolute worst experience of my life at this salon. I came in for, admittedly, a rather unique color and the stylist looked at the photo and said it was doable. After four hours I left the salon with unfinished hair and had to come back the next day. This is when she informed me that the color I wanted could not be achieved that day and that I would just have to use a toner for now and wait. As she was working I told her that I wasn't quite happy and described what I wanted to be different. She continued working and when she was done I was so upset. I showed her multiple pictures for reference of what I wanted and described to her what I wanted and what I ended up with was nowhere near it. I left the salon in tears and came home to my family sobbing. I spent $300 for her to absolutely ruin my hair. I'm ashamed to leave the house with this hair. I am so furious at the terrible experience I had here. I now have to find another salon to try and fix what she did. I am never stepping foot inside this salon again and am scarred from this experience. I was really excited to try a new color for the first time but after this woman massacred my hair I'm not letting anyone touch it after its brought back to the original color.
Edit: a day later I've found multiple stains around the house and on clothes from the bleach she left in my hair over night. She has caused hundreds of dollars in damage.