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| - I've been coming to Firehouse subs for years, but this was my first time at this location. I always order a kids meal, ham and swiss, lettuce and mayo, pretty uncomplicated sandwich. The kids meal comes with chips and a kids size drink, which is perfect for people trying to portion control. I have NEVER had an issue with my order at any other Firehouse, except this one. The cashier, who wasn't very friendly and appeared to be a manager, said that if I get any toppings on my sub I have to buy the small sub, which doesn't come with chips or a drink. She told me it would only be $1 dollar more so I really didn't think much about it. It's the same size sub, with the exact same toppings as the kids meal that I always get. I was expecting to pay $1 more than my normal $5 kids meal. I was surprised when I went to pay and the total was almost $9! The small doesn't come with chips and a drink so it made the price go up $4. So basically, I got charged $4 for lettuce and mayo. If I hadn't got the lettuce and mayo, I could have ordered the kids meal, like I always do. I was really disappointed, not only in her insisting that toppings require me to order the small, but in the way she was willing to lose a customer over lettuce and mayo (which probably cost them pennies for the amount that is on the sub). I won't eat at this location ever again, and I hope that the manager rethinks not only her policy on toppings, but the way she treats her customers. I'll go to the Firehouse by my office, they never question my order and always have a smile!
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