I remember when this place finally opened here in Nevada. I no longer had to wait to go to California to get a Tommy's hamburger and was super excited. So chili is what they are known for, its a very specific taste if you compare it to other chili burgers. Their taste is unique and that is why the secret is so guarded. This time I ordered via drive through, it was a very busy time. Only two guys were working but service was prompt and friendly. I do like that they use gloves while preparing food. My only complaint was that there weren't enough fries compared to other times.