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  • I went in store to return the modem and cords. They tried to charge me 131 because I didn't pay my December payment. Got into an argument with Jonna, who is the rudest and most unprofessional individual I've ever encountered. I told her I paid my bill and she insisted I was lying. I pulled up my card statement and showed her proof. She dropped my bill to 60 dollars. She still made me pay the 16 dollar late fee!!! The proceeded to tell me I need to call billing to get my late payment fee back. Jonna, take a class on professionalism and tact. When you're proven wrong, do not get rude with m
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