I called Colleen's three times to pick-up furniture for consignment and no one called back. I went on their website and filled out a pick-up request online and did not get a confirmation on the site or by email after pressing submit three times and gave up. The next day I finally got a return call. I have spent about $15,000 in their stores over the last 5-6 years (I furnished a large home) and now I am downsizing. Nicole who called me back was so rude to me on the phone I got fed up and told her I was calling Lynn's World. She then called me back two more times wondering if she had already called me. Are you kidding??? After a customer gets annoyed and you are told they are are calling the competition, you forget one hour later or are so out of it you don't check or recognize the number, Really??? So far, everything is fine at Lynn's, they have been very nice to us.
I've bought a lot of furniture at Colleen's over the years, and lots of it was a good deal and in great shape, so buying there I would recommend. Consigning, not.