I have had Jimmy John's before, but this was the first time in Surprise. Bread wasn't as fresh as I remembered, and both the sweetend and unsweetened teas were empty. I mentioned it but after waiting for our sandwiches and eating them, no effort was made to make more tea (not busy at the time, and two people working). Place was clean, but flies were buzzing around as we ate, and the music was too loud to suit me. I will probably give them another chance though, as Jimmy John's has the best Roast Beef sandwiches I have found in a chain restaurant.