I came to Leroy Fox South End when it first opened. There was mass confusion and our food took about an hour. I chalked it up to "grand opening glitches". Since I was in South End, I figured I would try again. BAD decision. We sat right away and then placed our order. We ordered a bottle of wine, pretzel bites and chicken wings. The server poured our wine without allowing a taste first. Our food was dropped off about a half hour later and our server said he would be right back with plates. Well, we never got plates nor did we see our server during our whole meal. Me and my date ate off the serving plate and had to put our chicken bones on the same plate. We were finished with our food and wine. We wanted some more wine, but we didn't see our server to order some more. After another 10 minutes, we asked for our check which was dropped off by the hostess. I am not one to complain, but I asked to speak to the manager. The manager came over and I expressed my disappointment. After he gave me 3 excuses and a half hearted "sorry" he walked away. This place needs a service makeover and lessons on customer service. There are way too many places to eat in the South End to deal with this. PS.. I have often eaten at the other Leroy Fox and have had great experiences every time.