So I've been going to this place for the last maybe around 5-6 years. The food is wonderful. My experiences here have always been great. The food itself always reminds me of food my mother makes and it's great to a place that isn't too costly and gives great sized portions.
Anyway, on October 15, 2016 I went to the establishment with my girlfriend, her father and her little brother for dinner.
The food was wonderful as always, but toward the end of our meal I had ordered a to-go order of Pad See Ew and Chicken Larb at 7:45pm.
Right before I put in that order a party of 9 had just arrived arrived. I ordered my food before they even sat down.
At 8:05pm I ask the lady how much longer for my food, and she had said it's on its way.
8:15am comes around and I ask her again, and while walking away from me she says "it's coming"
To me, I was just wondering why a basic two dish to-go order was already taking up-wards of 30 minutes to come.
8:20pm comes along and they bring out two items to the party of 9. At that point I had asked the lady one more time and she flat out walked away from me and had not given me an answer. This whole time I was keeping my cool, but at this moment I couldn't take it any longer.
So I stand up and wait right where the cash register is. And finally at 8:25pm they finally arrive with my food. And she just hands it to me and doesn't say anything like sorry for the wait or have a good night or anything.
To me it was an absolute pathetic display of costumer service. Waiting 40 minutes for two simple items. Love this place but that left a bad taste in my mouth.