I go to this location often, and most of the time the service is fantastic, there are maybe 2 staff there that I find are not the best, but good help is hard to find, and I feel like that shouldn't totally spew the review. Overall, they make my drinks just how I like it. I will either order a green tea frap with no whip, or a chai frap with no whip. I'm so glad they still put cinnamon on the chai frap, I find a lot of other locations won't. I generally find that service is quite quick in the morning on weekdays, but other than that they tend to be on the slower side. It isn't a huge deal because generally, unless it is the morning on a weekday, I'm not in a rush.