I give this a 2 star and we have not even eaten yet! We walked and there were many open tables. the hostess asked how many we said 4 and a high chair, she then asked inside or outside we replied with either is good for us. At that time the manager rudely leaned over the bar counter and loudly said it is a 20 min wait, we were on the news yesterday and we are short staffed. Another family walked in and they were told it was a 20 min wait and the manager again rudely commented. By this time I was like wow that is the manager and the hostess kept apologizing for his rudeness. The manger just kept repeating that they were on the news and continued to be rude to the people walking in. At this point I am not even sure I wanna waste my time and eat here .
We are seated, ordered never received a refill for any drink when our food came the fries were not only hard and cold but there was so few of them. When you spend $12 for a burger and fries you expect fires ! The burgers were good but the rest of the experience was horrible not worth going to again. Five guys is better!
But I will say the manager did come to me in the end and comp our entire bill, realizing that he was rude and apologized. So I changed my 2 star to 4. To me it mostly about customer service!