This place was very convenient for my girlfriend and I. We had a lot of clothes and shoes (especially hers) that we needed to get rid of as it was just too much clutter.
The reviews here get pretty ugly but I have stated over and over " I will never let a review stop ME from at least giving the place a chance" however, it depends on the content of the reviews.
We had about four bags of clothes and upon arrival I asked the woman working at the counter why they had such negative reviews and she smiled and said "some people want money for things that others won't use" in other words, people want money for trash.
We left our things there for them to examine and and hour later they called us back and let us know what they kept and what they didn't need or couldn't use. We received a fair amount for our things.
This place got 4 stars based off of the cleanliness of the floor on this day and the exceptional customer service. The reason I didn't give all five stars is because behind the counter looked mildly chaotic and there were bags of clothes and shoes basically all over the place. Also, it would've been useful to have a sign or something to tells consumers what items they DONT take so that there are no wasted motions on either side. Doing so may help with the time it takes to evaluate and make an offer.