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| - I have been on Yelp for quite some time now reading reviews and enjoying other's recommendations. My experience on Saturday night at Yasu prompted me to write my first review.
It was my buddy's ASU graduation. We decided to do dinner then head to our VIP Table Reservation at Narcisse after at Scottsdale Quarter. He loves sushi and I heard that Yasu was awesome, so instead of hitting up a trendy place in Scottsdale, I opted to reserve a table at Yasu.
The reservation for our party of four was at 7:30. I had pre-paid bottled service at Narcisse and didn't want to be late. I figured an hour and a half was plenty of time. WRONG!
We arrived about 7:20-7:25. We were promptly greeted by the hostess and led to our table. There were about eight other tables in the restaurant and a few people at the sushi bar. After about 15 minutes of not being acknowledged by any server (there were at least four), I asked the bus boy to find someone. Five minutes later the hostess came over and said "Micky" was our server and she didn't know she had our table. I asked the hostess how everyone could have walked by at least a dozen times (including herself) and not notice that we had not ordered. She shrugged her shoulders and walked off.
Another five minutes later (it's now almost 7:45), Micky arrives. No apologies, no rush of service. We ordered our drinks and food at the same time. We order four types of rolls, teriyaki chicken, ponzu jidori chicken, edamame, miso soup and tempura.
At 7:05 our edamame comes. 7:10 our miso soup. Over the course of the next 15 minutes, our rolls come trickling out one by one. It's now almost 7:25. I asked Micky where our chicken was. She said "two more minutes." Ten minutes later she brings our teriyaki chicken. I told her that we needed the check and that we were in a rush. She disappears. She comes back with the tempura. No sign of the ponzu chicken, but at this point I did not care. She comes back ten minutes later with the other chicken, leaves and comes back with the check.
We had about ten minutes to inhale both chicken dishes and the tempura.
Other tables came and went with the exception of ours and the table next to us, who was complaining that they had been waiting nearly 20 minutes for some sort of dessert dish.
The food? AMAZING! The rolls were awesome, the soup tasty and the ponzu chicken OMG... the best chicken I have ever eaten.
The service? Easily THE WORST DINING EXPERIENCE I have ever had in a restaurant.
After were ordered, our drinks were never refilled (water or Iced Tea) and were never offered any other alcoholic beverages either.
I have been a server in the past and could not for the life of me figure out what her problem was. Even if she had all eight tables, it couldn't have taken her that long to greet us, ring in the order and bring it out. She was simply BEYOND disorganized. It appeared that she had not put our order in until almost 8:00 when the edamame come out. It was almost like she was making the food herself. The whole experience was truly bizzare.
I was tempted to leave, go to the Fry's Signature on Shea, buy some pre-made sushi rolls and bring them back. In the time it took her to bring us our soup, I could have!
We were late to Narcisse, but luckily, there is something to the service given at over-priced Scottsdale night clubs. That part of the evening was perfect.
Would I go back? I would give them one more try, only if I had a different server.
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