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  • As I woke up Monday Morning, I heard a gentle waterfall in the background. I thought of what a peaceful morning it was. I made my morning coffee and decided to start my day with a shower. I turned on the shower and thought the water is really hot. Strange - I thought nothing more and continued with getting ready for work. Still not aware, I finished and started toward my garage. The gentle waterfall sounded more like a rush of water (my thoughts go to Houston as I write this). I open my laundry room door to see a steady stream of water flowing to my main drain. I immediately went to turn off my water main and research plumbers. We all have different sites to research to find good providers - I went to 3 different sources. This is my house. This is much different than a meal out. I found Matt Mertz Plumbing. All 3 sources had good reviews. The gent I spoke to on the phone was very helpful. He was calm and asked questions. Of course, I was not prepared for his questions. He patiently waited and guided me around my house to get necessary information. He asked for me to take pictures and to email the corp email (I love modern technology) to assess the information. He provided me an estimate and explained how they would dispatch a plumber. All was very straight forward and appreciated. Then the adventure begun for the plumber Rob (AKA McGuyver) and myself. The previous owner basically dry-walled the water heater into place. The new water heaters are considerably wider due to efficiency improvements. We began our construction / demo of a portion of a wall so that the new water heater go be put in place (please note that there were any other real options). Feeling cool - Please note that I am not allowed to use a hammer in my house for obvious reason - I put in a small Kool-Aid Man hole (5 ft High / 3 ft Wide) into the wall so the water heater could be installed. McGuyver was able to remove an additional portion (just enough to get the water heater moved into place). Rob (McGuyver) was able to complete his work and provide hot water like a magician pulls a bunny out of a hat. The emergency was resolved the same day very close to the estimated cost. Rob will be a person I request for all future work (replace an electric stove with a gas stove). A strong recommend especially when you are in need. The entire company from the original call to the various call backs to Rob and exceeded my expectations. Now I am off to learn all I can about drywall (thank you Google / YouTube).
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