Let me start by saying that the food was good. I got a roasted root salad. My wife built her own. The little juice place attached to HB is fantastic. I'd recommend stopping over there. But the service at Hello Bistro... abysmal. I purposely ordered and paid ahead online so that I wouldn't be stuck waiting long. It's a Friday lunch hour downtown - places get crazy. But when you order and pay ahead at places that offer it, you don't expect a wait... especially not 25 extra minutes!! And it wasn't just the long line at the take-out pick-up counter. When I finally got to the head of the line, our salads had JUST been made. They were supposed to have been ready 25 minutes earlier. So if we had been able to get to the head of the line when our food was expected to be prepared, we would still have been waiting for it to be made. The gentleman in front of me had ordered ahead as well. His food wasn't even ready. The response from staff? "Yea. We're just hectic back here."
Every establishment is hectic at lunch on Fridays downtown. Get it together.
I don't know that I'll return.