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  • Wow! The employees and owner all live up to the name and their mission. The owner came by to check out my situation the next day after I contacted Honest Pool Care. He was very eager to check it out, as he was concerned about the problem becoming worse if we waited too long. He was very thorough during his visit. He wasn't there for the full hour. Therefore, he had no interest in charging me for the full hour visit. He gladly reduced the price for me. Awesome! He could have very easily charged me full price as he was there for more than 30 minutes. He told me what he thinks might be the root of the issue but stressed he would talk it over with some repair techs to be sure and to avoid unnecessary costs and repairs. After discussing with his crew, he called me to inform me of their findings the following day. I love that this company is on top of things! Regretfully, I was a former Poolman customer. Dealing with that company is like pulling teeth. It takes a week just to talk about an issue with that awful company. He was honest and told me what he had initially thought was the issue, no longer seems to be an issue at all. He explained to me what was going on and offered me options to fix this problem. I appreciate that as well because he could have easily taken advantage and only offer one solution...one where his company would profit. Experiencing this level of great customer service helps to ease my nervous attitude toward this situation. Also, I must note that I live in South Phoenix. I called multiple pool companies that claim they service Phoenix and surrounding areas. However, none of them were willing to come this far south. Honest Pool Care, according to this site, services Tempe and surrounding areas. This company is willing to come to this area. Also, they could use horrible business tactics and "tax me" in a way for the drive but, thankfully, they did not. I absolutely love this company.
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