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  • This review is for the location on Baseline. I was a new patient today through their groupon deal and was extremely unhappy with the customer service of this office. I have a very complicated schedule so I called ahead before even purchasing my groupon to ask if all services could be rendered at once because I was unlikely to be able to get off enough time to have two appointments. They assured me that appointments usually took one hour and that they would take care of my exam cleaning and x rays. At my appointment today, none of my documentation had my name spelled right and when I received my exam and x rays I got to listen to the dentist fight with the scribe because the proper paperwork had not been printed out. I then sat in the exam room for an hour and a half before someone came in and told me their hygenist was completely booked and that I would have to reschedule. First, I am not sure why I had to sit in their exam room for so long for them to send me away. Second, I was told that the reason was that there were already patients in the waiting room. How is it that these other people have higher priority than a patient already checked in and waiting for an hour and a half? My teeth have no issues and they spent longer arguing with me and sending me away than it would have taken to just clean my teeth. Ultimately, they were happy to take my money but not offer the services promised. This office obviously does not have their act together and I would never go back.
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