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  • Ryan was the service tech who came to my house. He called to let me know he was on his way, and came within the time window of the appointment as promised and was very pleasant, polite, and knowledgeable. Ryan inspected the garage door opener and parts, and showed me the various areas that needed repair, and explained why ... more than a decade old spring, cables and rollers that are worn out and might damage a new garage door opener if not replaced soon ... At first I was reluctant to do all the repairs Ryan has suggested since I was only thinking about the immediate need of the garage door opener and the budget; but when he (and even had Rob, his boss on the phone) explained the safety reason, and the fact that the new door opener, the new parts, and the work done would last for the next 10 years, I decided to follow the advice and have the work done. Ryan was able to do the whole thing the same day. Thank you Ryan! and Rob!
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