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| - This review is titled, "how to let dingbats ruin your business". I thought it was just my order, but after seeing the other reviews I see that this pitiful service is a pattern with this store.
It took 6 visits to get one little statue I wanted.
First I emailed my inquiry and they said, "yes come on down, we have that or we can order it". Of course they didn't have it and said we have many of that item in several catalogs, just tell us which one you want. When we went to the catalogs, they could only find one catalog, but I selected an item from there anyway. When calculating the price, I think the lady was drunk. She had to ask me 6 times, "what price did I tell you?" At some point, it seemed she had quoted me the wrong price. I told her I would gladly pay the correct price even if it was more. She waved it off as her mistake and honored the price she quoted even though she had to ask me what it was again.
My first visit was a Sunday. They called to order the item right then and told me I was in luck and it would arrive on Thursday or Friday. I went the following Saturday and was told, oh no, deliveries are on Sunday. I went on Sunday and was told the truck didn't make it, come back Next week. I went the next week and was told 9 palates were lost and my item was on it. They promised they would "call me" when it arrives.
Then I was out of town and I called to check again. I left a message that I had never heard back from them. They left me a snarky message back that they had tried to call me and my item had arrived and said that "she had it right in front of her". I called to let her know I was out of town and would be there the following weekend.
On my next visit, I was told, "the truck didn't come today". I tried to explain that I was told that my item had arrived already and the girl was "looking at it". They went back to the truck weight, the lost palates and any other bullshit they could think of. They promised it would arrive tomorrow and they would "deliver it" free of charge.
My best guess is that it came in at some point and they sold it. But chose to LIE about what happened.
Of course they never called and never arrived at my door.
I called again today and was told, "there was no truck today" but they would call and inquire. They called "Eugene" again (the guy with the truck). He apparently told them it was there. They found my item and told me to come tomorrow. I said no I'm coming now. She said we close at 3, but I'll wait for you and keep the gate open. I got there at 2:50 and the gate was closed and no one answered the phone. Luckily they saw me standing at the gate swearing my ass off and let me in to get my item.
Whoever Eugene is, he was called about 16 times regarding my item, over a month and a half, he probably delivered it at least 4 times.
The bottom line is they have NO SYSTEMS for properly ordering, tracking orders, setting aside special ordered items and communicating effectively with customers.
Every visit I spoke to someone new who "only helps out on weekends" and every single person was a complete DING BAT!
When i asked for the owners name, they REFUSED to give it to me. So my only recourse is to let you all know, NEVER SHOP THERE unless your item is on the floor (although most of the floor inventory is VERY OVERPRICED) .
I only kept at it because my item was a memorial for a loved one who had passed.
The best thing this business can hope for is a tornado to take their inventory and put them out of their dingbat misery.
What a shame to have a good idea, a great location, some cool inventory and then NOT a lick of service.
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