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  • If I could rate this place lower I would.....but to be fair, we never actually ate here. We visited for breakfast......on our way downtown to attend a show we thought "lets give it a try" Were greeted at the door by a hostess who promptly seated us. She cheerfully told us our waiter would be with us shortly. We sat and reviewed the menu, chatted, waited, and waited, and waited. No one came to take a beverage order, no one came to say hi, no one even looked our way. After waiting 20 minutes, one of us got up and went back to the hostess station to let her know that no one has been by to take our order, let alone ask us if anyone wanted coffee, juice, etc. She apologized and said she would " go find our server" We waited an additional 10 minutes ( we timed it) and still no server came. We decided to leave. The restaurant was not busy and we saw several staff members standing together chatting. The table next to us commented on how horrible the service was and that we were better off leaving anyways. Great recommendation.....we only wish they would have told us that when we first sat down! As we were leaving, the hostess said "thanks for visiting us" . We told her what had happened and she said "oh well, have a great day anyways" Frustrated by this experience, I e-mailed their corporate office to make them aware of our issues. No response from them. If they don't care about my complaint, I don't care to ever go to their establishment again. Haven't returned, nor will I....nor will the other three people with me. I teach a customer service class and now use this visit as a lesson on how poor service and poor recovery response can impact your business. 4 unhappy customers who will never return and who advise others of the same when asked about his restaurant.
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