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  • Last evening was my first visit at this location. As a huge fan 5 Guys this location did not impress me. I am highly disappointed in the customer service. I walked in and was not immediately greeted. Matter of fact it was around 7pm at night and the location was super slow. Only two tables had patrons and me the walk in. There were three employees working. A mail stocking up fries, another mail cleaning the grill and a woman who was the person who rang me up stocking/cleaning the condiments. As I stood at the register she did not realize I had been there for a while because she was consumed in her work. Finally another employee noticed me and greeted me. I was asked if I had been here before and mentioned that I had and knew what I wanted. She had no smile and I had to repeat my order three times. Mind you I only ordered one veggie sandwich. She then placed her hand out not even looking at me telling me the total. Once I gave her the money she handed me my receipt and told me my number as she turned her back to walk away. As I my food was being cooked the man making the fries sneezed on his arm. Never washed his hands grabbed another tissue. What is gross he sneezed two more times repeating the same act. With no hand washing going on I prayed he would not be the person to deliver my food. Luckily it was the lady who rang me up but all she did was just handed me my bag then walked away. No thank you for my service. Either she was having a bad day or this is the service at this location which is disappointing as 5 Guys is not known for bad service.
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