I have been to this location 3 times so far and each experience has been a bad one. First off, they have like 20 people working in such a small area and it feels like when I ask for something, everyone just looks at the other like they are going to do it. Also, even though their sandwiches are good, they are sooo overpriced. Also, each time I have gone in there, I have asked for a malt. I don't understand how it is sooo hard to make a malt. Every malt I have received is like half full. For some reason it is very hard to make a correct size malt or shake. My most recent trip was pretty bad as well. Someone behind me asked for a shake, I had asked for a malt. Well they gave my malt to the shake guy and then when they created the shake, they realized they made a mistake, but then tried to cover it up and secretly give me the shake. Well this was the tipping point because it seems they can never get it right. I'm not going back there. It's too bad because their malts are pretty good. Please get better employees.