You would expect a resort of this stature would figure out how to handle a coffee shop. Not a chance. Been here twice in a month. Won't be back. I don't think management cares. They are catering to tourists who will not be coming on a regular basis. They are not really interested in the "locals".
Had 2 managers on the floor when we went in. Many empty tables and an over abundance of people working there. However, the service was really lacking. Went for breakfast and were there 10 minutes without anyone even taking our drink orders. Finally a manager came by and asked if we had ordered our coffee. He took our drink orders and disappeared. Then the food server came to take the food order. She disappeared and the manager came back with coffee and water. No coffee cups on the table. It took the manager another 10 minutes to find us coffee cups.
The food delivery was just as organized. The delivery person brought the wrong food to our table. We explained that we hadn't ordered any of this food. He realized it was supposed to be the next table over.
When the food arrived it was marginal at best. The hashbrowns were the worst thing ever. I think they went and got them off the buffet and brought them to us. Cold mushy and the flavor was horible. The only time we saw our server again was when she brought the bill.
Breakfast is one of the easiest meals to cook. Eggs, pancackes bacon and sausage. Not much variation there. Hard to screw up breakfast but these clowns have succeeded. Go elsewhere....Anywhere