Hannah, the receptionist, was patient with me when I called to make an appointment. They have an answering machine so they don't have to put you on hold and they never miss a call. My appointment was made and I was going to meet with hair stylist Jules. He was fantastic. Very kind, easy to talk with, listened to me and his suggestions were exactly what I wanted. Chris helped check me out after my 3 hour adventure and was very helpful. Thank you all for making my hair makeover great!