Horrible company! They are the most incompetent company I have ever "tried" to do business with! I never even had my service hooked up! They failed to get modem to the house, failed to explain a technician would not hook up, Modem arrived and did not work. Customer support was unable to help. Spent at least 8 hours on the phone trying to break agreement. Finally was assured the account was closed. Two weeks later a bill for $148.65. Call about bill. Transferred three times then told I owe it by billing dept! Not surprised. Driving into the CenturyLink store. DONOT DO BUSINESS with them!!!!!! Going to write to the better business bureau too.