I have had the displeasure of dealing with US Airways for the past week. On May 2nd I flew with them and ended up having to check some things that I was not planning on.
After a layover in Phoenix I reached my destination of Las Vegas where I discovered that my laptop, a bottle of vodka, as well as a few pairs of my underwear- were all taken.
Of course, these are all things that the airline will not cover, but the baggage claim woman had me file complaints anyway. She was incredibly helpful and sorry- I wish I had remembered her name. In the beginning we had thought it was TSA- as they had opened my bag and left a love note in it telling me so. TSA actually viewed the security tapes so that they could clear them selves.
US Airways refuses. They keep trying to put the blame on everyone else, saying everything from their baggage handlers are outsourced, to it could have been someone just in the airport. Really?
With all that's been going on with airport security, DO NOT TELL ME THAT THESE PEOPLE AREN'T UNDER SOME SORT OF SURVEILLANCE.
Also, all their call centers are outsourced, so while thats not really the issue they cant really give you any other information unless it pops up on their computer screen. At one point one of them even told me that my items had been located- which was obviously not the case.
Never fly with these people. Besides the fact that my stuff got stolen they charge for almost everything when you fly, and we never actually encountered a friendly worker on the plane.