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  • My car has been misfiring for a few weeks. I wasn't sure what exactly the problem was and did not have the funds to get it fixed until Friday this last week. I had it scheduled on 2-18 and brought it in. When Fletcher's called with the diagnosis I wasn't surprised by what was wrong, however the cost was more than expected! The heater core had gone out and the ignition coils were bad! However, I was dealing with a Young man named Tanner who worked with me. He knew I was beginning a new job the next day and needed my vehicle to go on the freeway. The car would drive ok just not over 45 mph on the freeway! I was able to obtain the funds and he got two mechanics on it so it was repaired on time at no extra cost. I understand they did not have to do this but I do think they care about customers and the service they provide. Perhaps the previous reviews are old. In my opinion cars cost money to maintain. If you are nice to the people who are trying to help you, they will be nice back! I have been to Fletcher's before after being ripped off by another mechanic and have had nothing but good experiences with them! Their prices are reasonable and they are a good bunch of guys! The key to keeping costs down is maintenance and I learned my lesson the hard way. Granted I know a little about car repairs and understood the cost of repairs. Their labor is fair and their parts pricing is as well. (A side note, my sons horn on his car is broken and another gentleman at Fletcher's showed us where to purchase the 2 horns cheaper than they could do it to replace them with and instructions on how to do it. It was plug and go. The labor was .2, the horns were about $60 a piece. Horns are fixed! We did it ourselves.) This is good customer service in my opinion. Had they not gone above and beyond regular customer service on Friday I may have lost my new job! These guys have earned my business!
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