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  • We went to rent/purchase an upright bass because my son is taking orchestra. When we arrived in the store a gentleman "tried" to help us. We advised him we are looking for a 1/2 upright bass and he looked confused. "Is that the big one?" Really, you don't know and you work at a music store. He grabbed the paperwork and said it will be $65/month, three months upfront, and sign here. No explanation, is it used/new, how old is it, what does it look like, etc. We then asked for another person who was more knowledgeable, which he was but extremely rude. We were asking questions and his response was quick and short and looked like we were bothering him. Mind you the instrument is over $1200 so why are we getting treated this way? Needless to say we just walked out and looked for another music store, Guitar Center. We will not go back to Family Music Center, I rather go out of our way to get the accessories for the upright bass, because the customer service is key elsewhere!!
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