Things must have changed a lot here since 2007 when those very bad reviews were posted.
It's obviously not a Hilton-built hotel... my guess is that it was built a Mariott. But the rooms are very clean and well-furnished. Bedding and amenities like the inroom coffeemaker are Hilton-standard.
I had one dinner in the bar; a nice steak but nothing spectacular. The shuttle got me to work every day and every evening (about 5 miles from the hotel); no problems with that. Good thing that they've got the restaurant, as you'd have to drive for miles to find another one.
WiFi works great, decent restaurant, and a soft bed; that's all I need for my business trips. I dig the new automated check-in kiosk; no waiting in line !
Don't be put off by those lousy reviews. The Hilton Beachwood is a perfectly good place to lay your head when you're in eastern Cleveland.