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| - My parents and I took my brother here for his birthday dinner. All in all, our experience was mediocre and I wouldn't recommend this restaurant. This was my first (and last) visit to any LongHorn steakhouse. The food was decent, but not the quality you expect from a good steakhouse. Our meal was certainly not worth the price we paid. If I'm spending $150+ on a meal, it better be daaang good. The restaurant was very noisy and the decorations looked tacky and cheap.
Our waitress was terrible, and I mean that in the nicest way. She wasn't personable or professional. She may have been new to the industry, or maybe she's just terrible. She sounded like a robot, reading a scripted message. We all ordered steaks and she repeated the same sentences with every order. "Blah blah, medium rare is pink with a red center, blah blah. There are risks associated with ordering undercooked meat, blah blah." Yes, we know. We heard you the other three times. We have ordered steaks before.
My biggest frustration with the waitress was when we paid for the meal. We had two visa giftcards we wanted to use before charging the rest on my credit card. I handed her the three cards and explained it. She seemed to understand but... she ended up using one visa giftcard before charging my credit card for the remaining balance. When she came back to the table, she apologized for the error but didn't offer any solution.
The highlight of the meal was dessert - the four of us ordered four different desserts (no judging, OK?!) and they were all very delicious. If I were to ever return here, I would strictly order dessert and leave as quickly as possible.
5 stars for dessert, 2 stars for food, 2 stars for ambiance, 0 stars for service.
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