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  • This is a super mediocre Einstein Bros Bagels. For reasons I can't understand, there is always a very long line, the food takes forever (even a simple bagel w/ cream cheese), and it never seems clean (probably because staff are always trying to attack the absurdly long line). My last visit ended up with my getting the wrong order. Of course, we didn't get home until I realized, so we called and the phone rang and rang and rang until it automatically disconnected me. On the third try, someone answered and they instantly acknowledged that they gave us the wrong order. I said I'd be back, reluctantly as they didn't offer to comp us next time or refund our money for the completely wrong order, in 10 minutes to get the right order. The employee said sure, no problem, we won't make you wait in line again. Well, after being ignored for a few minutes, I joined the line, finally got an employee to look at me so I could say who I was, and I got my order, sans an apology/thank you for coming back. My supposed-to-be-hot order was cold. It was clear they never remade the order, and that they gave me what they had made, at this point, over an hour ago. Thanks for making me drive twice to pick up soggy food that I threw in the trash.
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