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  • Back in January, my parents brought me here to help me in the process of buying my first car. They've been extremely loyal customers for over 20 years, I'm 23 just to put it in perspective. My family has never ever owned any other kind of car. In fact they get a brand new toyota every 4 years like clockwork from this dealership. Now, we went to the dealership knowing exactly what car we were interested in. It was listed for $7,000 with 120,000 miles on it. Of course the dealership had it looking gorgeous, it test drove perfectly and we bought it. I really couldn't believe they were asking $7,000 for a car with that many miles on it and they would not budge, on top of which we were told that there was no way to purchase a warranty with the vehicle because of its age/amount of miles. We'll now I know why. A week after I drove it home, I was leaving work one Sunday afternoon and my car wouldn't start. Mind you, my place of work is like 3 miles from where I live, and bell road toyota is like right smack dab in the middle. I take very good care of my car as well. I towed it to the dealership and luckily the service manager took a look under the hood even though I was supposed to have to wait until Monday. The problem ended up being the after market starter not fitting properly into the engine the way a factory starter would? They fixed it free of charge and showed me how to fix it should this happen again in the future. Luckily this hasn't been an issue since. HOWEVER, this is where it all goes awry... A few weeks after this, mind you, barely a month after buying the car, when turning my steering wheel it started making this squeaking noise, like rubber on rubber. Being a young female driving a 13 year old car, I just thought it was a normal sound to be made, considering the steering wheel is made of rubber. So the car was not seen other than for its regular oil lube and filter. Then there were a good two months when the car sat in my parents garage in their possession not being driven at all! So I get it back and just last week, after maybe 4 months of actual use, my car just stopped working. The accelerator wouldn't work, the car started driving in this jerky stop and go fashion. So that's what I took it in for to be fixed. That gets fixed and then it gets test driven, when the service guy hears that squeaking rubber noise from my steering apparatus.... Come to find out the power steering is shot from basic "wear and tear" and it's basically $2,000 to fix it... If I had that kinda money, I would've just spent more when I came here to buy a car 6 months ago. Yes, this is all within 6 MONTHS. I'm beyond livid that I'm now making payments on a car I can't drive because it's sitting at the dealership until I can afford to fix it. I don't know how these dealership people sleep at night. This is totally unacceptable business, you don't have to be a businessman or woman to figure that out.
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