I originally selected Rockstar landscaping because Robin was quick to reply to my quotation requests. I had several other landscaping companies not return my calls. Rockstars original quote was very high. Robin was willing to look for alternative materials to bring down the cost of a Windsor wall being built. The agreement was to build a wall four blocks high from the corner of the garage to a cinder block wall. The rock was to be chat in a color that matched the front yard. We were clear that we didn't want red rock and the rock was to match the front. Upon the receipt of the rock, immediately we noticed it didn't match. Robin chose a red color without notifying us of the change. We were not offered any compensation or corrective action. Basically we were stuck with it even though she knew we didn't like it. The company started moving the rock before cutting the trees or building the wall. The crew used and broke my wheel barrow without my permission. They didn't put it back after they were done. Robin said they were done when the wall was in a partial completed state, leaving extra blocks palletized. After telling them they didn't finish they eventually returned to complete the wall. Instead of cutting the bricks for a finished edge, they cut corners and turned the blocks. Also instead of digging out a path for the wall, the wall is only two bricks high in places. The cinder block wall stopped short of the garage again because they ran out of bricks. After bringing them out again, the man became verbally abusive to my wife. David Dades with Ready Landscaping was saying he was going to put a lien on my property and "you better pay her (Robin) or else". I told Robin he was not welcome back or I would call the police. It appears Rockstar just subcontracts the work to others. The complete lack of customer service is appalling. They even left their pallets and garbage on the property. Even after verbal agreements, they would lie and twist the matter to their benefit. We told them we were displeased with their work and they were unwilling to correct it to our liking. I eventually paid them seeing that conversations were going no where and all they wanted to do is demand payment.
The picture below shows the rock they were to match versus what was selected. It also shows the poorly terminated end and how the wall isn't 4 bricks high. They just set the bricks on top of the chat they piled back there.