All 4 stars are for the food only. The BBQ is really good, so are the sides. This BBQ isn't as good as you'll find in some of the NC Mountain towns (Woodlands) but it's better than everything else in Charlotte.
My main question is, why no waiters? Ordering food here is challenging and confusing. You order from the bar computer and find a seat. This restaurant needs waiters, it's not setup to order food and find a place to sit.
Secondly I ordered a catering pack for "5 or 6" people and we got banana pudding as one of the sides. They only gave us 4 small cups and said 5 or 6 on the website is just an estimate and the banana pudding didn't come in catering sizes. Well I was feeding 6 people, that's why I ordered it, so I had to order 2 extra ones separately, they should have just given them to me.
We've been here quite a few times but sitting and eating is not a good experience. The food however is excellent.