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| - I've been coming to this location because it's the closest one to me, the service and food has always been okay-good, never horrible until recently. The past few months it seems like they hire 15 hosts and hostesses for a shift and 5 waiters/waitresses. Every time I come in, the place could be packed and people waiting for seats, but the host desk is overflowing with employees who just stand around and socialize. The general managers are a joke because they are usually included in this group of socializing people.
Today was the final nail in the coffin though. We ordered takeout because it's football Sunday at the cardinal stadium. I arrived 20 mins after our scheduled time and there was still a 5-10 minute wait (this didn't bother me- I knew they were busy and was understanding). However, the takeout counter was crowded with BWW employees who were all chatting, texting on their phones, or watching tv. I'm not sure if they were on break or waiting for a shift, but the customer take out counter seemed to not be the best place...especially on a busy football Sunday! So I was forced to stand on the other side of the counter, my back to tables and the main path for people to walk through, I was consistently getting bumped into and had to keep scooting over, pressing up to the counter, or apologizing for being in the way. One of the employees left, leaving an empty chair open. The nice woman working the register told me to take a seat and the food should be out shortly. A minute later, the employee that left came back and said "OH WELL I GUESS I'LL JUST MOVE" in the rudest tone possible without making eye contact with me. He moved down to the other end of the bar with his friends and I just stared at the woman behind the counter with my jaw dropped. She looked embarrassed and I asked her if I should move and she said "no" and walked away quickly. For the next few minutes I had to endure listening to the employee talk crap about ME. It took everything in me not to start a verbal argument with the kid on why I think paying customers should have the option to sit in the seats designated for them considering they are paying for takeout food. Instead I tried to find a manager or someone to talk to, but no one was around, just the hoard of hosts and hostesses. This was the most upsetting experience I've had at a restaurant and I was absolutely appalled by how that employee talked to me, a paying and loyal customer. I'm sorry to say that I will take my business elsewhere and be sure to share this story with many others.
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