If it were just for the food they would get a 4!!! While this is better than most american thai food it is not 100% authentic.
That being said, the spice level is usually good (as in there is actual spice!!) and the catfish prigking is AMAZING!!
The service is pretty dismal - the hostess stand is like a revolving door - with most hostesses not lasting long.... The wait staff is equally bad, with the exception being Nate & the hardworking buser (a young girl). The kitchen is staffed by a very small staff led by the owner.
The food is consistent & pretty good but be prepared to wait! (Usually 20+min after you are seated)