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  • Sadly, it seems to be a large consensus of people who think TWC has terrible service. And honestly, I have to agree. First off, I have had internet with them for two years. The first year, it was $19.99 per month, plus taxes and fees. After that, it went up to around $60. I tried to call and see if I could get any other specials, particularly if I added TV. They could not get me TV and internet as a current customer for under $100, so I stayed with just internet. I hated paying that price, but I had AT&T before and hate them even more. Additionally, I was supposed to be getting 30 mbps with my internet, but sadly, I never was. They insisted that the problem was "all on my end." I had to call customer service because I could not pay my bill or access my online account. This happened several times. They actually stopped emailing me the bills, and of course I had signed up for paperless. This took me three times to get resolved. Last week, I was moving and cancelling my internet service. I called their customer service line, waited on hold for a significant period of time, and then talked to someone in the cancellation department. Apparently, if you are moving, you have to talk to someone in the moving department, even if you know they don't have Time Warner where you live and you already know you just want to disconnect your service. So, I spent even more time on hold and then got sent to someone who I could had trouble understanding and had to ask him/her to repeat information (I think he/she was too close to the receiver or something). The best part - I asked where I could turn in my equipment, and he/she responded that he/she had NO IDEA. Apparently their system was slow and experiencing issues, so he/she could not find it for me. Uhhh...maybe it's just me, but that seems like a serious red flag. Fast forward to me setting a date to drop off the router, and I chose to go to this location, which is not the most convenient location. They were just ok there - they took my router and said very little. I suppose they feel like they don't have to bother exchanging pleasantries when you are no longer going to be their customer. Yeah, I cannot in good conscience recommend Time Warner Cable or this location. There is definitely something to all the complaints on the internet about their customer service.
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