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  • I came to the service department for a clunking sound while turning to the right. The first time was Friday August 18, 2017. They asked where I bought my Challenger, was it a private party? I said here. They said when? I said May 3rd. They asked what year? I said 2017. He told me I will have to make an appointment I can't help you now. I wasn't able to get an appointment until Tuesday August 22, 2017. I dropped my car off at 7:45am per my appointment. I left my car there all day, then called at 3:30pm to see if it was ready. The service consultant Kassi Egelston we don't even look at Cars for 24 to 48 hours with appointments. I was shocked that she was rude and could care less about downtime and my inconvenience. I had to get my car without it being looked at. The problem still exists. This is the worst customer service I've ever encountered.
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