So I'm unsure what happen before with this shop but I just had a great experience!
I went in on a hope they could fix my garmin cycling device. After going to hardwares and a few other places with no luck I tried iphone doctor. Without a hesitation the gentleman check out my device and was able to fix it pretty fast and without complaint.
I realize I didn't bring my phone or was purchasing a phone but the customer service was exceptional. While waiting I actually did enquirer about phones and they were very helpful.. I think maybe a turn over in staff has helped this iphone doctor 100%