This is one of my favorite coffee chains but not this store! I went here for my favorite caramel latte. The waitress asked me what size and i answered LARGE because I don't have a Seattles best near me at home. My husband then ordered his drink and stated "large also". When my drink cane it was a medium and my husband's was a large. I asked her why mine was medium. She argued with me, demanded my receipt and stated she only charged me for a medium. The price difference was twenty five cents. She did not offer to change my coffee but did offer to sell me a large. She was extremely rude! And the coffee was not hot at all!