I thought the women who worked here were completely useless. They had low stock on quite a few items I was interested in, rather than suggesting something else comparable for me to look at, (trust me, I was prepared to spend money) they would walk away.
I was looking at eyelash curlers and said I didn't like the idea of spending money on a new one when the cheap one I have works (almond eye shape). The clerk suggested I start pulling my eyelids up to grab more lashes with a $30 one instead.
I know cosmetics and I know customer service. Both have seen better days.