Although, you may be on hold for a little bit when you call in your order, it is worth the wait. At times, they can be really busy and you could be on hold for awhile but other than that they do their job. There was just one time I was on hold for a pretty long time, at least 10 minutes. I ended up hanging up because I did not want to wait anymore. The customer service could be a little better. I only go to this one because it is the nearest one to my house and it's really convenient.
I always get the 20 inch Bobbie for $14.29 (tax not included). I think it is well worth getting the largest one because I can have it for multiple meals. I always get a take out order and they always get my food ready on time. They always make the sandwich perfect every time, pretty consistent which is good.