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  • I wrote a review last week and it is no longer on this page. So I am writing another. If you just need a cleaning this place will meet your needs. If you actually need dental work done the only dentist on staff that can preform this works on Saturday . On my first visit I was told I would have to wait 3 weeks for treatment. I was in pain so I was given a prescription 20 pills for 3 weeks. After week one, I called for a refill. They claimed I had to physically come in because they did not have the capability of calling in a prescription, they were open till 5. So I rush to leave work early to go pick it up. I get there and the door is locked ...at 4! So, the next day I call them and they admit they left early because they had so many cancelations. She then told me I would have to come today and yes they would be there. By this time I'm thinking, boy this place has horrible customer service. I really do not know if I can trust them. So, now week 3 rolls around, honestly I am not sure I can wait another week. I am in so much pain. I've always been a loyal person , but this place is pushing my buttons. So I go in and ask for more pain medication. They told me they gave me 1 refill, go to my pharmacy. My pharmacy said you can not get refills on pain medication in Nevada. So the girl says hold on let me call one in for you. Hold on. I thought they could not do this for me before, and now they can? Really? I honestly think that they do not want my business. I am covered by 2 insurances ...my husband's work and mine. I really think they are giving me a metamessage...go somewhere else. Why? Because I am not paying cash. I need two teeth pulled, two bridges and fillings. These people are not kind here....at all. Customer service matters to me. If I am paying my hard earned money for a service, I want good customer service. ...I am paying for that. I can not tell you how offended I was when the dental receptionist pulls up my file and reviews it in front of me to validate my pain. That would be like the school custodian telling a parent that they feel they need to have their child tested for ADD. Like she has the college education and training to make that call. Really? What kind of place are they running here? I just want my infected teeth pulled out and my exposed nerve fixed. I think I need to look for a new place.
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