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  • Cox has been fucking up for me for the past few months. First they offered for me to try cable w/free HBO channels for only $17 extra or so a month around Christmas time. They assured me if I cancelled there would be no fee or anything and I could just go back to my regular internet bill. When I called to cancel it a month later cause of course I don't use it, they told me that it would increase my internet bill by removing it due to a new spike in prices in my service area. I was furious. They helped by offering to take off $25 a month and I could keep everything, but I hear they do that anyway for anyone threatening to cancel. While I was getting that fixed, the agent saw an upcoming charge of about $100 that she was unfamiliar with. She wanted to check on it for me, and after being on the phone for an hour and being transferred back and forth between the same two departments because neither of them knew why it was on there, she "did something" to assure me that it wouldn't come out for my February payment. Well February came and Cox charged me $194. I called and a guy helped me out, and said that was a mistake and it shouldn't have charged to me. He promised a physical check of $131.69 would come in the mail (since it was impossible to debit it back to my account). I just got my bill in the mail today for March and that $131.69 was not sent back to me but showing up on my bill as a credit to my account. I am furious they haven't resolved this, I just spoke with a new girl and she also promised to help get that back to me and to follow up with me. We'll see where that goes but ever since that first guy I've been taking down everyone's names and what we talked about and the dates we were in contact which I recommend everyone to do with every call center ever due to issues like this happening all the time. I'm seeking other internet providers now.
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