I recently went in and saw Carolynn for a cut and highlight. I consider myself to be "up-to-date" on current styles as a 28 yr old woman, and while the salon is still in the process of getting updated I wasn't worried about the quality I was going to be receiving. I've learned not to judge that way because I've spent $200 on a terrible cut and color at multiple trendy and modern salons and been dissatisfied. Carolynn was warm and friendly and I was completely satisfied with my cut and color. I previously had ombre colored hair and mid back length. Carolynn gave me highlights to blend in my ombre that i had grown out (the plus side of ombre!) I have no idea what the other person is talking about. I'm also a licensed esthetician however I haven't worked for a few years now but I pity people who leave such hateful reviews for others. If someone is dissatisfied with a service most stylist (techs, or estheticians) want the client to be satisfied and continually ask for feedback throughout the service (which carolynn did while providing my service) it's unfortunate this person chose to try and tarnish Carolynn's reputation by posting that review. I will be headed back to Virginia with a cut and color I love and hope to use Carolynn in he future when I travel back to AZ!