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| - This one-star rating is generous. If I could replace this star with a giant, angry frowny face I would absolutely do it.
I asked for the Yelp check-in offer of a burger and beer for $9.95, and when I showed the guy at the register my phone he had no idea what it was. For all I know it's a new offer, so no big deal. He got his manager, who came out and said that the special only applies to the classic burger (which isn't indicated anywhere, but, again, that's fine). So I told the guy that all I wanted on the burger was bacon, brie, lettuce, and ketchup, and he asked which beer I wanted. They've got three beers on tap, and one of them didn't sound familiar to me (and for the life of me I can't recall what it was called right now). Sled something? Anyway, I asked what it was and he had absolutely no idea. He didn't even recognize it as a beer they sell when I called it by name - and the tap was literally at his eye level and less than a foot from his face. After I pointed right at the tap to aid in comprehension, he said they don't sell much of it, so that's why he doesn't know what it is. I could write a novel on why that's an inexcusable response in a restaurant, but I won't.
When my burger was ready, my friend who I was dining with grabbed the food and brought it to our table. My burger had everything that normally comes on a classic burger, plus bacon. I took it up to the counter and explained that it had a bunch of stuff I didn't want and was missing some stuff that I did want (and had paid extra for). The guy who originally took my order then said he wasn't sure what I wanted on the burger. What? So I reminded him of what toppings I'd requested and he took the burger back. The cook returned quickly with a burger that had only cheddar cheese and bacon on it. Still distinctly not what I ordered, but I didn't feel like arguing so I just ate it. The patty was clearly the same one that was on the previous burger, as it was cold and tasted a bit like mustard. Nothing about this burger stood out- at least, not in a good way.
Needless to say, I was extraordinarily unsatisfied and would never eat here again. And I'm sure the same goes for the other woman whose burger they messed up right after mine, but I won't even go there. And you shouldn't either.
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