| rev:text
| - Called early Saturday morning and attempted to make a reservation at 7:00. They were full and she said they could seat us by 7:15 so we moved it up 15 minutes. The hostess also asked me if we were celebrating anything this evening and I told her 39 years of marriage! She said wonderful and would alert our server! She also stated we will try to make your evening memorable! Great we are off to a good start!
We arrived at 7:10 and checked in. There were people waiting everywhere, outdoors, on the patio, in the rocks out front, in the bar, waiting room, etc. We were promptly told that they were running 10 to 15 minutes behind schedule. No biggie as things happen. 30 minutes later we checked with the hostess and we were informed that there were still 3 parties in front of us. 15 minutes later we were seated (7:55 p.m.) a full 40 minutes after our reservation. How nice it would have been to have the hostess tell us "thank you for waiting or thank you for your patience". Nothing, just "this way please". We waited for another 10 minutes for a cocktail waitress to visit our table. It was now 8:05 and we were very hungry so we asked the women to send our waitress to our table with menus. When our waitress arrived, she was laughing and stated that she had had quite a night with a "prime rib disaster" they had experienced. My poor husband just looked at me as that was what he was looking forward to ordering. Again, she never said "thank you so much for waiting", or attempted to explain what she meant or give any details to the prime rib disaster she mentioned. We received our menus and another 10 minutes passed. We flagged down the cocktail waitress and asked to send her to send our waitress to our table. She came by and took our order. We promptly received our delicious bread and for the next 25 minutes we completely consumed it. Finally about 8:55 our food arrived. By now we are just trying to make a bad evening good.
We were very pleasantly surprised by our food (the only good spot in the evening and the reason for the 3 stars) I ordered a filet mignon, which was probably the best filet I have had in 2 decades! The baked potato was also a delight. My husband did not have enough faith in the restaurant to order the prime rib so he ordered a steak and garlic mashed potatoes. Also cooked to perfection. The wine I ordered had tasted as if it had been sitting around for a while.
When our waitress brought the dessert menu, my husband asked if they had anything special. Our waitress asked why and he explained that it was our 39th. She acted like it was the first she heard about it. She said she would ask and see what she could do. Of course by now you could probably write the script. She took another 10-15 minutes to get back to our table and asked if we were ready to order. Clearly she had forgotten our last conversation. By now my husband finally said how disappointed he was in our experience. She listened patiently and said she would send over the manager to talk to us. Yep, you guessed it another 10 minutes and nothing. 5 minutes later she brought our check and said the manager discounted our order.
It is so sad to see a fine restaurant so poorly managed. The hostesses need to be better trained as well as the wait staff. We sat there and thought of several ideas for them. When we were seated, they could have said they were offering discounts on wine and beer or something. Anything just throw us a bone! Honestly it would have been wonderful to get the manager's side of the story. The food though was excellent. We left at 9:55, over 2.5 hours after our arrival. Not sure if the food is worth the mismanagement.
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