Came here for the first time at the beginning of June with a party of 12 after having a fantastic dinner at Gogi. Service was efficient but the girl helping us had a nasty attitude. We went back two weeks later on Father's Day after having dinner at Gogi with a party of SIXTEEN this time (the nieces and nephews love the gelato). We were helped by a different girl and she was very cordial and the service was much better.
The gelato here is delicious. I bounce between the amazing pear sorbet and the chili chocolate, I even bought a pint to take home my first time there, despite the attitude behind the counter. The gelato is THAT GOOD.
Customer service is quick to respond to emails, and I appreciate that. But if they promise you a gift card, don't wait by the mailbox.