Quickly losing stars. Nickle and dime you. Not a fan.
Hubs went shopping for some sparkle and shine for me. He did very well! He mentioned that once he picked out the earrings he was told that there is an extra charge for the earring posts. What?! How do the posts not come with the earrings (especially when you throw down a lot of Benjamins to begin with)? That is just crazy.
Next, the necklace he gave me as a gift was a tad too long. So I went in and had the receipt and asked to exchange the chain for a shorter one. The employee then proceeded to tell me that I would have to drop it off, they would have it the following day, and there would be a charge to shorten it. What?!
Paying for a gift given to you is nuts. That's most of a jeweler's business...sweethearts buying for their sweetheart as a surprise and they won't always get the size right.
In any case, thankfully the two employees that my husband worked with when he was in and the other that helped me when I was there worked with us to comp the earring posts and got my chain corrected that same moment at no charge. The employees and jewelry itself saved this review from being a 1 star.
Needless to say, after these recent experiences I'm even more inclined to take my business to the local mom & pops jewelers. I don't appreciate the extra fees and hassle that seems to be part of the process with this company. Jared's has gotten too big and too corporate and lost its focus on building relationships and loyalty with customers. I don't remember Jared's being like this in the past, but I heard they purchased Zales and a lot has changed.
Too bad, Jared's. Your jewelry is gorgeous and employees are kind, but the shopping experience you create for the buyer has lost its charm and is now tainted in my book.